In particular, the ability of a service provider to charge differently for different grades of service must be maintained. (Similar to First Class and Economy class on air flights).
[Aside. It is interesting to note that many of the noteworthy cloud-based services — e.g., AWS, Cisco Webex/Umi, Google Apps, Salesforce.com — work just fine, even though they are all delivered through "economy" class Internet access in the last mile. End of Aside].
The interview is conducted by John Battelle and Tim O'Reilly. The link for the net neutrality discussion portion, using 'start' and 'end' parameters, of the video is provided below: