The World is Getting Flatter

Today, I came across a new service that Google has introduced. Free. Google 411. Yes, a directory service that is free (and only costs what you have already paid for the telephone company). I tried it out and it works! Granted it has some constraints for now ... but that will be easily remedied, given that Google has a large army of talented software engineers.

Tom Friedman has earned himself a place in the history books by writing the book The World is Flat. The implication of Google 411 is enormous. Anyone in the world can find out, for a relative pittance, this kind of local information. Even though most of this information is already available through Google Local and such, the simplicity of the man-machine interface of the telephone service is what will make this usable by many more.

If someone - Larry Page or Sergey Brin or, even, Eric Schmidt- were to take the trouble to describe in a book how they have built Google so far, that will be immensely valuable to entrepreneurs!

Cisco and WebEx - Part II

What Cisco has bought, by spending $3.2B, is a powerful operating network that can be enhanced endlessly by adding more value to the users of the network.

WebEx calls their network MediaTone Network and has been successfully using it to conduct real-time collaboration for their subscribers. (I have been a participant on several such collaboration sessions although I have used only solutions where audio was networked through a 800-number network rather than over the IP network). MediaTone Network is accessed over the Internet; however, once on the MediaTone Network, the collaboration information traverses primarily the MediaTone Network except, of course, the first and the last miles.

Now, just imagine any new kind of software as a service (SaaS); this powerful private network need only be programmed with additional applications to provide this new service; if necessary, of course, you can throw more hardware at the problem. And, if you take a look a the WebEx financials, you'll find that their gross margins are significantly higher than the 65% we are accustomed to from Cisco. This is a win-win situation for both Cisco and WebEx. (Actually, it has already been a win for WebEx in their recent stock price). I wish that this merger goes through. (I own some shares of Cisco).